We fight a lot of usability battles in our line of work, and one always seems to be making the Web more accessible.
Why is it so hard to get closed captioning on the Web? This article from the New York Times details an issue that has been bothering me - making Web videos accessible:
On Web Video, Captions are Coming Slowly
It seems that even the large entertainment companies are laggards when it comes to Web video captioning. Now, I can see a small organization balking at the time and expense to caption Web video, but why would a news site or a major service like Netflix have issues with this? It's only going to help their business (and their business' credibility) to have their material accessible to the hearing impaired.
